These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:
Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
YOU MUST BE OVER 18 TO PURCHASE GOODS FROM OUR SITE. WE RESERVE THE RIGHT TO REQUEST EVIDENCE OF AGE BEFORE WE FULFIL YOUR ORDER.
RETAIL CUSTOMERS ONLY
FOR TRADE CUSTOMERS SEE WHOLESALE TERMS AND CONDITIONS
1.1 This site is owned and operated by Panda Bomb Limited, Unit 9a Elms industrial Estate, Romford, Essex, RM3 0JU. Registered company number 10821506 VAT number 271100063
1.2 All rights in this website are owned by Panda Bomb Limited. Any unauthorised use, copying or modification is prohibited.
2. Ordering Goods
2.1 All orders placed through our website will be subject to our acceptance of the order.
2.2 When you submit an order to us on our website you will receive a confirmatory email of this order stating that we are processing your order. You should check the email for accuracy and let us know immediately if there are any errors. This email constitutes acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-
(i) you are entitled to use the code; (ii) you meet all the conditions that apply to its use; (iii) you agree to the terms set out below.
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.
2.4 Should you wish to cancel your order or return any goods, please go to the 'Returns' section for further information. Due to hygiene reasons, goods sold are not exchangeable, returnable or refundable once the packaging is opened
2.5 For non UK residents. If you're resident outside of the UK then it is your responsibility to ensure that the products that you order from us comply with the local laws that apply in your country and to take responsibility for importing the goods into your country. We will have no responsibility for products which are stopped at customs or which do not meet the legislation which applies in your country. Any further import duty fees are the responsibility of the purchaser.
3. Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted when we confirm your order.
3.3 We reserve the right to apply discount codes, voucher codes and promotions to products of our choice. These offers can change or be cancelled at any time without notice.
3.4. We do not store card details nor do we share customer details with any 3rd parties
3.5 Payment can be made by any of the methods specified in the 'Payment' section and payment will be debited and cleared from your account.
3.6 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
3.7 Once and order has been dispatched we are unable to cancel. Please do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.
3.8 If you have any questions or queries regarding your delivery please contact us via the 'HELP' tab on the bottom right of the website
4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.
4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.3 All items are subject to stock availability.
4.4 When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.
4.5 If an item is faulty please contact us and we will arrange an appropriate remedy.
4.6 There may be an instance due to your location whereby we may not be able to achieve the selected delivery service, i.e next day. In this instance we will contact you and inform you of the change to the delivery service at time of order processing.
4.7 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the carrier will leave you a note informing you of how to rearrange delivery or collect the products from their local depot.
4.8 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot within 14 days the products will be returned to us. Once we receive the products back we will contact you for further instructions and may charge you any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
6.1 The use of our site and any contracts formed are governed by English law.
6.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
6.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
6.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods, which includes any possible damage to electrical devices you have used to charge our products.
6.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
6.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
6.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
6.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
6.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
6.10 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
6.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
6.12 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors. This must be obtained in writing.
6.13 Any unauthorised use of material on this site is strictly prohibited.
6.14 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
6.15 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
6.16 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.
6.17 Please note images used on the website are for guidance purposes only and colours of products may differ slightly
6.18 Product labels and or packaging may be altered to adapted to any new guidance, legislation or manufacturing changes and therefore may differ from what is displayed on our content.
7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.
7.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.
7.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).
7.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).
7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.
7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.
We do not store card details nor do we share customer details with any 3rd parties.
8 Returns Policy
8.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. You must notify us within 7 (seven) working days of receiving the Products. Items must be returned in their original condition and packaging. If the returned items are not in a re-saleable "as new" condition a refund may not be possible. If items are missing from your order, please notify us as soon as possible.
8.2 Goods must be returned to our head office within 14 days of notifying our sales advisors. Returns are sent at your own expense. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund the costs of postage where the item returned is faulty.
8.3 Returns Checklist (please ensure you follow all the points below to minimise any delay in dealing with your exchange or return).
8.4 Please contact us via firstname.lastname@example.org if you have any questions regarding any returns
Please wrap the item securely for transit using the original packaging. Please do not mark or deface the manufacturers packaging.
Please post goods back to us ensuring that they are packed and labelled carefully. Please note that we cannot be held responsible for items lost or damaged in the post. We also recommend that you obtain a certificate of posting or used a recorded delivery service whenever possible.
Once we have received and verified the returned item we will initiate the refund, replacement or exchange. This does not affect your statutory rights.
9 Contacting us
9.1 we are contactable via the 'HELP' tab on the bottom right of the website
9.2 Via post Unit 9a Elms industrial Estate, Romford, Essex, RM3 0JU
9.3 Via Telephone on 020 8393 1697